Attention: Web Users

Web users are responsible for the accuracy of information entered on created locate tickets as well as ticket actions performed within the account including Additional Requests, Updates, and Cancels. Notified facility owners/operators are determined by the map data provided by the excavator.

Web User Policy Click here
Ticket Automation-BOT Policy Click here

Updated Mapping - June 2025

Soon, we will be migrating our satellite map view to Azure Maps from Bing Maps. Azure Maps is the newest mapping service available from Microsoft. While most features work exactly as before, you may notice that some road and street highlighting is different between the two. Below, you'll find screenshots of the new (top) and the old (bottom) map services.

Azure Maps (new)

Bing Maps (old)

Search Tickets

Allows excavators to perform advanced ticket searches, submit additional requests, update a ticket, copy, and cancel tickets.

Create Tickets

Allows excavators to create Normal, Design, Emergency and Overhead tickets.

Update

Excavators may renew their Normal Tickets a maximum of two times.

Respond

Allows a member to view a list of open tickets that require a response and post a response.

Report

Allows a member to generate reports and respond to tickets.

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If you need to return to this page while navigating the portal, select Home.

Recommended Browser: Google Chrome

Need help entering a ticket or are you a member and need help responding to tickets? Select Help in the upper right corner of this page for our Online Ticketing Resources.

Contact Us

Help Desk (for Excavators):

For assistance with ticket entry, online training, or troubleshooting:

Hours: Monday - Friday, 7:00 AM - 4:30 PM

Email: helpdesk@georgia811.com

Phone: (770) 476-6050

Member Services Department (for Members):

For help with ticket responses, service area map updates, or mobile app support:

Hours: Monday - Friday, 7:00 AM to 4:00 PM

Email: memberservices@Georgia811.com

Phone: (770) 623-5786