Attention: Web Users

Web users are responsible for the accuracy of information entered on created locate tickets as well as ticket actions performed within the account including Additional Requests, Updates, and Cancels. Notified facility owners/operators are determined by the map data provided by the excavator.

Web User Policy Click here
Ticket Automation-BOT Policy Click here

Search Tickets

Allows excavators to perform advanced ticket searches, submit additional requests, update a ticket, copy, and cancel tickets.

Create Tickets

Allows excavators to create Normal, Design, Emergency and Overhead tickets.

Update

Excavators may renew their Normal Tickets a maximum of two times.

Respond

Allows a member to view a list of open tickets that require a response and post a response.

Report

Allows a member to generate reports and respond to tickets.

---

If you need to return to this page while navigating the portal, select Home.

Recommended Browser: Google Chrome

Need help entering a ticket or are you a member and need help responding to tickets? Select Help in the upper right corner of this page for our Online Ticketing Resources.

Contact Us

The Web Services Department is available to assist excavators with questions regarding topics such as: creating an online ticket (via eRequest or the ticketing system), training, troubleshooting and questions about the mobile app.

The Customer Connections Department is available to assist members with questions regarding topics such as: responding to tickets, updating a service area map, troubleshooting, and help with the mobile app.

Web Services Department:

Hours: Monday - Friday from 7:00 a.m. to 4:30 p.m.

Email: WebHelpDesk@Georgia811.com

Phone: (770) 476-6050

Member Services Department:

Hours: Monday - Friday from 7:00 a.m. to 4:00 p.m.

Email: memberservices@Georgia811.com

Phone: (770) 623-5786